Request your fingerprints

Some organisations may ask you to provide your fingerprints for security reasons if you have lived in another country. We can take the fingerprints for you, which are then forwarded by yourself to the country of residence for the checks to be carried out.

Members of the public requiring their fingerprints to be taken, can make use of a fingerprint appointment service provided by Norfolk and Suffolk Fingerprint Bureau at Norfolk Constabulary Headquarters at Wymondham, for one of the following reasons:

• an overseas police clearance check
• a certificate of good conduct from another country for employment purposes
• a foreign passport renewal, or
• for adoption procedures

If you are applying for a Visa to live or work overseas, you may need checks carried out on the Police National Computer (PNC) and/or a copy of your fingerprints taken for a police certificate. The application process may vary depending on the country you are applying to. Please check with your agency and via the ACRO website for further information before requesting a fingerprint appointment with us as they may need to be taken by the Embassy.

If you require a police check for employment and have only lived in the U.K  (known as a DBS check), please contact the Disclosure and Barring Service using the GOV.UK website.

If you require a Biometric Residence Permit, please contact the Post Office who will be able to help you.

Please do not attend for the service without first booking an appointment.

We can only take fingerprints for this service on Mondays at 10am, 11am or 2pm and Wednesdays at 10am, 11am or 2pm.

To book an appointment please email the Norfolk and Suffolk Fingerprint Bureau.

In the email you must state:

• your full name
• the reason for Fingerprint Request (one of the above reasons)
• your address
• the email address that will be used for payment confirmation
• your phone number
• the country you are sending your fingerprints to
• your preferred day and time - the next available Monday or Wednesday- 10am, 11am or 2pm. Please be aware, depending on current demand this may not be for a couple or more weeks

We will then send you a Provisional Date email, offering you the next available appointment. The email will have the link to the GOV.UK Pay website where you will be able to securely pay for the service.

Fees

The fees for this service are set nationally and are dependent on whether the country you need to send your fingerprints to is subject to, or VAT exempt.

Fingerprinting fees for most countries are subject to VAT. In this case, the charge for the first set of prints is:

• £102.96 and then £51.48 for each additional set

There are certain HMRC VAT exempt countries, including Abu Dhabi, Canada, Jamaica, Japan, Nigeria, Qatar, St Vincent and Grenadines, United Arab Emirates (UAE), Zambia and Zimbabwe where the fee will be:

• £85.80 for the first set and then £42.90 for each additional set

Please ensure you enquire if you need just one set or any additional sets before making an appointment and paying for the service as we cannot complete additional sets at your appointment, due to our pre-payment method.

For example, if you require 2 fingerprint sets, for a country subject to VAT e.g. USA, the cost for the service will be £102.96 plus £51.48 (£154.44), which you will pay via GOV.UK Pay before your appointment.

Confirmation

The fee agreed at the provisional booking stage must be paid online via the link sent to you in your email within 3 days.

When paying, please ensure you use the name and email address provided to us in your first email request.

Your booking will only be confirmed once the payment has been received, following which you will receive a Confirmation email along with additional guidance on attendance. Please ensure you read the guidance carefully before attending your appointment.

Cancellation and refunds

If you need to cancel your appointment, contact us to let us know. We will then request your refund through our Finance Department who have access to the Online Payment Portal. Refunds will be processed as soon as possible.

Our address

Norfolk Constabulary Headquarters
Falconers Chase, Wymondham,
Norfolk, NR18 0WW

Tel: 01953 424321

Appointment times

Monday: 10am, 11am, 2pm.

Wednesday: 10am, 11am and 2pm.

What to bring with you

We must verify your identity before taking your prints so please bring with you:

• a valid photo passport, or
• a full photo driving licence

We won’t be able to take your fingerprints without seeing one of these.