your full name and contact details (including postal address, phone number and your email address, if possible)
your case or report number (if you have one) and as much information as you can provide about the incident you are claiming for (eg, date, location)
the name or shoulder/collar number of any officer, staff member or volunteer involved
your reasons for claiming compensation and the amount (even if it's only an estimate) that you are claiming
What happens after you’ve applied
We'll reply with a reference number and the name, phone number and email address of the lawyer, claims handler or other person dealing with your claim.
In some cases we may send your claim to external solicitors to handle on our behalf. In this case they will write to you with this information. From that point, please correspond with the person handling the claim, always remembering to quote your reference number.
We'll investigate any genuine claim against us and we try to resolve appropriate claims without needing to start legal proceedings. In fact, the courts expect both parties to attempt to resolve disputes without going to court.
This is why we ask you to give full details of your claim and to allow us a reasonable time to investigate and negotiate before you start legal proceedings against us.