Victim or witness? | Norfolk Constabulary

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Victim or witness?

If you become a victim or witness to a crime or anti-social behaviour incident and have to attend court, both the Norfolk Constabulary and Norfolk Crown Prosecution Service are committed to delivering an excellent service to you, using trained local staff that understand your needs.

Some of the services Victim and Witness Support provide include:

  • an update of your case as soon as a person has been charged 
  • an agreement with you regarding the level of support and information you need, including your preferred means of contact - the service is tailored to each individual 
  • a full explanation and guidance about each stage of the justice process 
  • arranging visits to the court room before a trial takes place 
  • a dedicated member of staff to provide guidance and support on domestic violence issues 
  • specialist attention for sensitive cases. 

If you are a victim or a witness in the Criminal Justice System we will:

  • make sure you have access to support available from both local and national sources about your own case 
  • provide you with practical and emotional help and refer you to the appropriate services 
  • offer a high quality of service from our staff 
  • listen to your views by taking a Victim Personal Statement (VPS) 
  • stop intimidation and meet the needs of vulnerable witnesses 
  • improve the experience of victims and witnesses going to court 
  • meet the needs of domestic violence victims and stop repeat victimisation. 

We need your opinion and feedback to improve the service we deliver to our victims and witnesses. Please tell us of your positive or negative experience in having been a victim or a witness attending court in the county on [email protected]

Whilst we will not reply to any submissions using this e-mail, we will review and act upon them internally to improve our service.

Norfolk And Suffolk Victim Care

Under the Code of Practice for Victims of Crime, your PCC is a ‘service provider’, responsible for commissioning practical and emotional support services for victims of crime in Norfolk.

If you, or someone you know has been affected by crime, help is available from Norfolk and Suffolk Victim Care -  a service commissioned by your PCC, and run by Victim Support, to provide free, confidential support to victims and witnesses of crime.

Whatever has happened to you, whatever you may have witnessed and whenever it took place, the Victim Care team is on hand to work with you and make sure you receive the help you need to cope and recover.

Norfolk and Suffolk Victim Care can provide emotional support, giving you a safe place to confidentially talk through your thoughts and feelings and ask any questions you may have. The team also offers practical support, like help with filling in paperwork, fitting home security measures, getting medical treatment or repairing damage to property.

Whatever you need, Norfolk and Suffolk Victim Care is there for you.

Report a crime

If you would like information on reporting a crime, please visit the Norfolk Police.

You can get advice and support to report a crime from Norfolk and Suffolk Victim Care too.

Contact Norfolk and Suffolk Victim Care
Call 0300 303 3706 - Lines are open Monday to Friday 8am-5pm.
(Out of hours support is available via Victim Support on 0808 1689 111)
Email [email protected]
Fill in the contact form on the Norfolk and Suffolk Victim Care website.

Looking for specialist support?
Your PCC and Victim Support work with a number of organisations across the county who provide specialist support to people affected by crime.

You can get more information on the support services available by getting in touch with Norfolk and Suffolk Victim Care using the details above.

Specialist support services in Norfolk include, but are not limited to:

A specialist domestic abuse charity supporting adults, children and young people across Norfolk and Suffolk. 

Sue Lambert Trust
Providing support for survivors of sexual abuse, including one-to-one counselling, practical support and a telephone helpline. 

The Harbour Centre
Norfolk’s Sexual Assault Referral Centre for people who are the victims of rape or serious sexual assault. 

Equal Lives
Led by people who face disabling barriers, providing support and information to help empower them to live independent lives. 

Action Fraud
The UK’s national reporting centre for fraud and internet crime. You should report to Action Fraud if you have been scammed, defrauded or experienced cyber crime. 


More information for victims and witnesses

Victim Information Service
There is a national Victim Information Service website set up by the Ministry of Justice which provides information on local victim support services based on your postcode. 

Witness Support Service
Citizens Advice provide a free, confidential support service for witnesses in over 300 criminal courts across England and Wales.

Victim’s Code of Practice

The Code of Practice makes sure crime victims receive the right support. It places statutory obligations on Norfolk Police, the Crown Prosecution Service, Probation Services, the Courts and Youth Offending Teams.

The Code clearly sets out what victims of all criminal offences can expect from those dealing with the crime from the first point of contact (which is usually reporting a crime) through to charge and/or outcome, including a court case.

Further details about the Code can be obtained via the website.

Under the Code, support for victims of crime includes:

  • A written acknowledgment of the criminal offence they are reporting - setting out the basic details of the offence, followed by being kept informed about the police investigation into the crime, including if a suspect is arrested and charged, and any bail conditions given
  • Being informed of what to expect if you need to give evidence in court and discuss what help and support you might need with the Victim & Witness Services
  • The ability to apply for special measures in court to help you give your best evidence if you are under 18 or an adult victim who is vulnerable or intimidated
  • Being able to join the Victim Contact Scheme - this means you'll be told when an offender will be released if they have been sentenced to a year or more in prison for a violent or sexual offence against you
  • Having the ability to apply for compensation under the Criminal Injuries Compensation Scheme
  • Receiving information about Restorative Justice which brings together the offender and the victim - giving the victim a chance to tell the offender what the real impact of their crime has been
  • Being able to complain if you do not receive what you should under the Code. You have the right for your complaint to be handled properly and quickly. This can be done via our compliments & complaints page.

Some victims are entitled to an Enhanced Service. Victims of the most serious crimes or those who are vulnerable, intimidated or persistently targeted will receive an update on the progress of their case within one working day of making their initial crime report. They will also be updated of any significant developments in their case as outlined above.

More information about reporting crimes and getting compensation can be found on the website.

Most crimes are dealt with by the core criminal justice services but there are other organisations with powers to investigate and prosecute crimes. Victims of crimes which these agencies deal with are also eligible to receive services under the Code.

To provide feedback on how we have delivered our service, please contact 101 or email [email protected].

Post-trial support for Victims

Victim Contact Officers work with victims of sexual assault and violent offenders sent to prison for 12 months or more to:

  • keep victims informed about the offender's sentence
  • provide the opportunity for victims to give their views on proposed conditions surrounding the offender's release
  • inform offenders of any conditions of release which relate to contact with the victim.

Involvement with the service is on a voluntary basis and victims should hear from our victim contact officers within eight weeks of the offender being sentenced at court.

Witness Charter

Norfolk has introduced the Witness Charter, a new set of standards for services provided to witnesses of crime across the county.

It has been developed to inform witnesses of how they can expect to be treated by the police, other criminal justice agencies and lawyers if asked to give evidence for the prosecution or defence in a criminal court.

The Witness Charter also sets out what help and support witnesses can expect to receive at every stage of the process.