Missing People

To report a missing person call 101. If it is an emergency and you feel that the missing person may be at risk of immediate harm, dial 999.

There is no time limit on when you can report a missing person – you don’t have to wait 24 hours.

Before you report someone as missing:

  • search their home or the place the person was last seen, in case they are hiding or may have fallen and been injured - remember that children can hide in very small spaces
  • look out for any notes or clues that may suggest where they may be
  • check to see if they have left you a message on your phone, voicemail or online
  • contact family members, friends and the person’s place of work to verify that they are actually missing and not simply somewhere unexpected.

What we need from you:

When you call 999 or 101 to report someone as a missing person we will:

  • ask you for details of the missing person 
  • assess whether the person is at low, medium or high risk (see below)
  • begin enquiries straight away where a person is considered at high or medium risk
  • ask for your consent to use publicity
  • keep you informed of the progress of the enquiry
  • speak to the missing person when found, to reduce the chances of them going missing again. 

Risk levels:

When a person is reported missing we will assess whether the person is at low, medium or high risk:

  • Low Risk suggests there is no apparent threat of danger to either the missing person or the public. 
  • Medium Risk means it is possible that the missing person is in danger or is a threat to him/herself or others. 
  • High Risk means we believe there is a real and immediate danger to the safety of the missing person or to the public. 

How we assess the level of risk:

We will assess the level of risk by building up as accurate a picture of the person and their personal circumstances as possible. To do this we will take in to account such things as:

  • the person’s age
  • whether they need essential medication or treatment
  •  whether they are on the Child Protection Register.

We will also consider the circumstances of the disappearance, such as whether:

  • the disappearance is out of character
  • there is a suspicion of murder
  • the missing person has financial, employment or relationship problems. 



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The Herbert Protocol: Frequently Asked Questions
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What is it?

The Herbert Protocol Missing Person Incident form is designed to make sure that, if someone goes missing, the police can get access to important information about that person as soon as possible. Please read our introductory letter.. We understand that this can be a deeply upsetting time for those involved, and that being asked by a police officer to remember all sorts of different information can add to this worry.  These forms, and the information they contain, are designed to help remove some of that stress.


When should I complete this?

As soon as possible.

The form can be completed at your leisure, with no time pressure or urgency. That said, the sooner the form is ready, the quicker it can be used if needed.

When you have completed the form, please keep it in a prominent position – and make sure relatives and carers know where it is and that you are part of The Herbert Protocol.

Perhaps you might want to make a copy of the information form for another relative, friends or neighbours.


How much detail is needed?

Whilst sometimes more information is better, police officers want an overview rather than in depth detail. So while we need to know some key information, we don’t need to know everything. If you are writing the information by hand, please try to make sure that it is easily readable for someone perhaps not used to your handwriting. You don't have to complete everything.


What will happen to this information when I have completed the form?

There is no need for the police or anyone else to have access to this information unless the person to whom it refers goes missing. You keep the information and hand it over when the police need it – it will be used to help the police to find your loved one as soon as possible, and nothing more.


Download and complete form here

Herbert Protocol Form

Herbert Protocol Overview

What should I do when I find out that my relative / friend is missing?

Ring 999.



Missing Persons Bureau 

Missing People

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The Herbert Protocol
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The Herbert Protocol is a national scheme used by Norfolk Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.

Carers, family members and friends can complete in advance, a form recording all vital details such as:

•    medication required

•    mobile numbers

•    places previously located

•    photographs. 

In the event of your family member or friend going missing, the herbert_protocol can be easily sent or handed to the police to reduce the time taken in gathering this information.

Alternatively there is support available online including:

Norfolk County Council: Mental Health Information

Multi-Agency Safeguarding Hub (MASH)

Mind Charity - 0300 123 3393 (9am to 6pm, Monday to Friday)

Norfolk and Suffolk Dementia Alliance 

AGE UK Norfolk - 01603 787111

Norfolk Safeguarding Adults Board

If you are concerned someone you know who has gone missing and may be at risk of harm in an emergency call the police on 999 or non-emergency 101.