International Restorative Justice Awareness Week 20-26 Nov

What is Restorative Justice

Restorative justice (RJ) is a voluntary process facilitated by Norfolk and Suffolk police to help people harmed by crime cope and recover from what they have experienced. The Restorative Justice Advisors bring the victim and offender into safe, supported communication, and gives those affected by crime the chance to explain the impact on them - how it made them feel and the consequences of what happened – as well as to ask questions and seek an apology if they wish. RJ can be done in different ways: a face-to-face conference, communication through the facilitator usually via letters, or a letter of explanation/apology.

Is RJ for me?

  • RJ is for people who have been directly or indirectly affected by crime who would like closure, assistance with recovering from the impact of a crime or would like to gain some understanding of what happened.
  • Any crime, as well as antisocial behaviour can be considered for the RJ process. RJ is not time limited so it can be used for historic cases as well as recent ones.
  • You will be in control of the process and can withdraw at any time. The process is tailored to your needs and will only go ahead if participants are, and feel, safe.  
  • RJ has a has a participant satisfaction rate of 80-90%. It has also been found to have reduced reoffending by 30% compared to criminal justice processes without RJ.

Feedback from RJ participants:

“I’m just relieved, it helped with everything really. It helped with my family, they could see I felt better.”

“It has been a massive weight taken off my shoulders, and it's making me feel better, that I have a way to communicate my feelings and thoughts. With the help of the RJ service, I feel more confident and positive”

“For me, it’s my opportunity to understand further what happened, to get some closure and understanding, then mark this chapter off. Without restorative justice, this would never happen”

“This is the only avenue I have been able to work with to get those answers.”

Contact us
You can self-refer to your local RJ Hub where our RJ Advisors will happily arrange a phone call to discuss your case if you prefer to speak on the phone. Remember, Restorative Justice can take place at any time in your journey of recovery and you should never feel pressured into doing it. If you would like more information or would like to be considered to take part in Restorative Justice, contact us via email

Email: [email protected] 

Email: [email protected]

What happens next?
Following receipt of a referral email at the RJ Hub, our trained Advisors will make initial enquiries to understand the case and if it is appropriate for RJ. If suitable, your case may be facilitated by an RJ Advisor from the hub, or a local RJ Practitioner – this may be an RJ trained police officer. The facilitator will always be someone who is adequately trained to the level required for your case.

If it is considered that your case is not suitable, either at the referral stage, following initial assessment or at any stage during preparation then we will clearly explain the reasons why and signpost you to another service where possible.


International Restorative Justice Awareness Week 20-26 Nov