Refocusing force demands | Norfolk Constabulary

You are here

Refocusing force demands

Norfolk Constabulary is stepping up to refocus the force and best protect our communities whilst also managing the demands of Covid-19 in line with our policing priorities.

Unprecedented circumstances are going to test the constabulary over the coming weeks and months.

Norfolk Police is introducing a new approach to business as usual which will evolve as circumstances change but will ensure we focus on the issues that are concerning our communities.

Whilst public engagement is extremely important to us, our focus is firmly on front-line policing and those crimes which cause most harm, therefore any community engagement activity or national initiative that is not in support of multi-agency efforts for Covid-19 will stop - this includes visits to care homes and schools, SNAP meetings and street surgeries.

In addition, our Public Enquiry Offices in Norwich, Great Yarmouth and King's Lynn will be operating a reduced service, opening between midday and 2pm between Monday and Saturday. The offices will remain closed as usual on Sundays. The Public Enquiry Office at Wymondham Police Station will be open midday-2pm between Monday and Friday. 

A telephone number will be displayed at each office with a direct line to staff so during our normal opening hours people will not have to use the yellow phone or call 101 to get through to staff on the front desk.

The yellow phone on the outside of the building which will connect callers to the Contact and Control Room. However, with the current focus on hygiene and social distancing, we would urge people to only use these phones in an emergency.

Instead, we would encourage people to report non-urgent crimes or concerns via online reporting at

Please only dial 999 in an emergency, or if you believe a crime to be in progress. Non-urgent crimes can be reported via 101 but where possible we would encourage the public to report matters via our website.  

Norfolk Police also regularly update their social media accounts with the latest news, general advice and guidance on a number of issues, including personal safety, fraud and home security. You can find us on Facebook or Twitter @NorfolkPolice

Chief Superintendent Dave Marshall, County Policing Commander, said: “We will all have to make some difficult decisions every day and whilst public engagement is extremely important to us, by changing our approach now we are aiming to ensure we protect the most vulnerable at this complex and continually changing time.”