Witness Care Officer x3

Carmelite House, Norwich

Full Time (37 Hours) - Permanent

£23,100 – 25,758 per annum

Friday 2 December 2022 at 5pm

Please quote Ref: L2765 on application form


To provide a single point of contact for victims and witnesses engaged in the judicial process and undertake a needs assessment approach to victim and witness care in line with the Victims Code of Practice and the Witness Charter in relation to special measures.

To keep Victims and Witnesses updated throughout the Criminal Justice Process in line with the Victim’s Code and the Witness Charter.

This is a challenging and rewarding position working within a customer focused environment. The Witness Care Officer will support and update Victims and Witnesses through the court process. A Needs Assessment is completed for every victim and witness required to give evidence at court to identify level of support required, this can involve any referrals for pre-trial visits, applications for Special Measures, arrangements for intermediary assessments and interpreters to assist at Trial. The post holder will be required to liaise with the Crown Prosecution Service, HMCS, Victim Support, Probationary Service, Counsel Front Line Police Officers and other specialist departments.

It is essential that applicants meet the following criteria:

  • Good numeracy and literacy skills
  • Demonstrate an understanding of the Criminal Justice System
  • Experience of dealing with the people from a variety of backgrounds, with wide-ranging needs and varied capabilities
  • Demonstrate the ability to work in a customer focused environment
  • Ability to work under own initiative to find solutions whilst working to set standards
  • Excellent verbal and written communication skills
  • Experience of working to high levels of accuracy and quality standards
  • Problem solving and decision-making skills with the ability to interpret information from a number of sources identifying any deficiencies or shortcomings
  • Administrative and organisational skills to prioritise and manage workloads within given deadlines
  • Good keyboard skills with a sound knowledge of Microsoft Office, in particular Word, Outlook and Excel

It is desirable that applicants meet the following criteria:

  • Knowledge of data protection principles
  • An understanding of the impact of crime on the different communities the team serves
  • Understanding of mental health awareness
  • Knowledge of equalities and diversity principles

Hours of work are 37 per week Monday to Friday.  These posts are offered on a permanent basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 

Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to [email protected]