Senior Complaints, Appeals and Policy Manager | Norfolk Constabulary

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Senior Complaints, Appeals and Policy Manager

OCC Wymondham

Full time (37 Hours) – Temporary until April 2023

Band I: £51,357 - £56,037 per annum

Closing date: Friday 5 March 2021 at 5pm

Please quote Ref: L1744 on application form

An exciting opportunity has arisen for the position of Senior Complaints, Appeals and Policy Manager within Professional Standards.  This post is a senior leadership post within Professional Standards and is responsible for contributing to the overall management and strategic direction of the Norfolk and Suffolk Professional Standards Department with specific responsibility for complaint management, service improvement, policy and vetting. The post holder will have designated police powers in accordance with S38 B of the Police Reform Act 2002 and the Police Reform and Social Responsibility Act 2011.


It is essential that applicants meet the following criteria:

  • Extensive experience in a management role including leadership and management of staff
  • Evidence of an up to date and in-depth working knowledge of Complaint and Misconduct legislation including the Police Reform Act 2002, Police and Social Responsibility Act 2011, Complaints and Misconduct Regulations and IPCC Statutory Guidance
  • Experience of carrying out investigations and producing reports
  • Developed communication and interpersonal skills (both verbal and written) with the ability to liaise at all levels
  • Demonstrable report writing skills with experience of creating complex reports for a range of audiences
  • Demonstrate the ability to work successfully in a collaborated environment and manage both cultural and procedural change
  • Ability to travel locally, regionally and nationally (with regular travel required between Suffolk and Norfolk) including the ability to attend sensitive sites
  • Ability to work outside of normal office hours and on call as required


It is desirable that applicants meet the following criteria:

  • Working knowledge of the Human Rights Act and civil litigation as applied to police
  • Experience of budget management
  • Working knowledge of the Data Protection Act


Hours of work are 37 per week Monday to Friday.  This post is offered on a temporary basis until April 2023.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 

Norfolk/Suffolk constabulary is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to [email protected].