Recruitment Assistant | Norfolk Constabulary

You are here

Recruitment Assistant

OCC Wymondham

Full time (37 Hours) – Temporary for 9 months

£21,135 - £23,817 per annum 

Closing date: Friday 30 July 2021 at 5pm

Please quote Ref: L1789 on application form


Policing is going through some exciting times with a number of changes including the introduction of new entry routes to becoming a police officer and the national campaign to recruit increased numbers of officers over the coming years.  

We are looking to appoint a recruitment assistant to support the varied work in the recruitment team within the Human Resources department. Although based in Norfolk, the team delivers recruitment for both Norfolk and Suffolk Constabularies. 

This is a fixed term contract until March 2022 and there may be opportunities for this post to become permanent.  

You will provide a comprehensive recruitment service in a very busy environment so you must be able to prioritise workloads and deliver recruitment campaigns whilst working to demanding deadlines. You will support all areas of the recruitment process, from preparing campaign timelines to interviewing candidates. Initially you will work on police officer recruitment which includes; dealing with recruitment of new police officers and police community support officers, the transferring of existing officers from other forces and the delivery of promotion processes. Later in the year the team will also deal with recruitment of police staff roles so some will move on to deal with police staff recruitment, using the experience already gained to broaden your knowledge and skills. 

Full details of the role can be found in the attached job description. 

Due to nature of these roles you must be highly organised with excellent planning skills, enabling you to work to tight deadlines. You must also have excellent customer service and communication skills to be confident in communicating with a wide range of people. Once trained you will be expected to be able to work both independently and as part of a team and take ownership of your own key areas of work.  

Although not essential we would welcome applications from anyone with a background in recruitment (in-house or agency), generalist HR or policing. However, it is more important that you can demonstrate a real “can-do” attitude and have the relevant transferrable skills to meet the essential criteria set out below so, if you feel you can make a positive contribution to the team, we look forward to hearing from you. 


Main activities of the role (this list is not exhaustive): 

  • To provide a comprehensive recruitment service, proactively planning and organising each part of the recruitment process and securing the appropriate facilities and resources 

  • Proactively prioritise workloads and recruitment campaigns, balancing conflicting demands and reacting to short-notice requests or changes to ensure a smooth recruitment experience for candidates and the force 

  • To work to tight, often inflexible and demanding deadlines, ensuring good planning and tracking of all elements of the recruitment process 

  • To support assessment centres as required 

  • To use an applicant tracking system, entering data into relevant systems or spreadsheets and ensuring data quality and making improvements where possible. Constantly monitor applicant numbers to ensure intakes are met 

  • To provide accurate and timely transactional responses and communication with candidates and managers, responding to queries and requests as appropriate and using discretion to resolve issues. Produce information reports and data from relevant systems in order to answer queries 

  • To support interview scheduling, issuing interview packs, providing documentation to managers and any other administrative tasks that are required to deliver an end to end resourcing service 

  • To open any relevant correspondence and scan/record relevant materials and prepare and send any correspondence required to complete processes in an accurate and timely fashion 

  • To work collaboratively with colleagues to deliver good service, supporting more junior colleagues when required 

  • To prepare documents, presentations and other material as required 

  • Any other duties that are commensurate with the role and grade as may be requested by managers 


It is essential that applicants meet the following criteria:  

  • Level 3 Foundation CIPD or equivalent experience (Associate) 

  • Able to make recommendations for improvements in relation to administrative systems and processes 

  • Proven and effective administrative skills.  Understands the need for confidentiality 

  • An understanding of how to handle, resolve and escalate enquiries and pass on information promptly 

  • Excellent customer service skills    

  • Excellent written and verbal communication skills   

  • Confident in using ICT systems such as Word, Excel, Outlook, PowerPoint (may be role specific systems)    

  • Able to plan, manage and review tasks for self and more junior team members 

  • Excellent interpersonal skills, able to communicate effectively and professionally 

  • Excellent time management and planning and organisation skills 

  • Able to support changes in service provision in a positive and constructive manner 

  • Able to work independently and seek advice and guidance when needed 

  • Is approachable and confident in coaching more junior members of the team to help them to acquire skills and experience 

  • Experience of taking ownership for delivering outcomes 

  • Experience of using information to develop solutions and solve problems 


It is desirable that applicants meet the following criteria: 

  • Prior experience of working with people systems (such as SAP, T-Police) and eRecruitment systems 

  • Previous experience of working in a HR, recruitment or shared service function 

  • Knowledge of the broader activities of the Police Service 


Hours of work are 37 per week Monday to Friday.  This post is offered on a temporary basis. 

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.  

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.   

Applications from at-risk staff will be prioritised and receive preference in any selection process. 

Anyone who wishes to be considered for appointment should download a  supporting statement form  and  monitoring form  as they must be submitted together with your CV. 

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section. 

Please return completed applications by email to [email protected]