Detention Officer | Norfolk Constabulary

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Detention Officer

Bury St Edmunds and Martlesham Police Investigation Centre

Ref: L606 2 x Full Time (37 hours) – Permanent

Ref: L529 5 x Zero Hour Casual Call In

Band D: £22,902 - £25,914 per annum/pro rata, plus 20% shift allowance and weekend enhancements

Closing date: Closing date: 31st July 2018 at 5pm


It is also Possible that the following vacancies may be available by the time Interviews are held, and will be discussed with successful applicants at interview:-

1 x Full Time (37 hours) - Permanent (Martlesham)

1 x Part Time - Temporary (Martlesham)


Custody Detention Officers are responsible for the care and welfare of detained persons whilst in custody. This includes the provision of food, drink and medication as directed, conducting basic health assessments, facilitating religious observance and making reasonable adjustments for the disabled. You must also be able to demonstrate good communication and interpersonal skills, with previous experience of effectively handling conflict and have the ability to work in restricted areas and confined spaces.

In addition, the duties will also include undertaking general care and maintenance checks to ensure cells, interview and changing rooms are clean, tidy and undamaged. You will also be required to complete all administration functions in the custody suite and take fingerprints, photographs and DNA samples and drug testing on arrest samples from the detainee.

As part of the role, Custody Detention Officer are also required to undertake escort duties and constant observation of detainees when required. This includes the supervision and management of Virtual Court detainees and process.

It is essential that applicants meet the following criteria:

  • Demonstrate good numeracy and literacy skills
  • Demonstrate good face-to-face customer service skills
  • Demonstrate the ability to maintain control of difficult situations and individuals
  • Physical ability to effectively restrain detainees
  • Experience of working to strict procedures and guidelines
  • Experience of working effectively as part of a team
  • Demonstrate the ability to be resilient and manage time critical priorities
  • Good basic keyboard skills with working knowledge of Microsoft Office suite
  • Full driving licence due to the need to drive police vehicles


It is desirable that applicants meet the following criteria:

  • Previous experience of supervising the welfare of others


Hours of work are 37 per week on a rotating shift pattern (full time), which will include night and weekend working for which the appropriate allowance will be paid.  Hours of work for Zero Hours are ad-hoc as required.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 


Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section

Please return completed applications by email to [email protected].