Control Room Operator | Norfolk Constabulary

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Control Room Operator

Suffolk CCR 
Full Time (37 Hours) - Permanent 
Band D: £24,546 - £27,774 per annum 
(Please note starting salary is Band C £21,135 – £23,817 per annum whilst undertaking call handling proficiency and rising to Band D £24,546 - £27,774 per annum upon completion of controller training. Both salary bands will attract shift and weekend working allowances. Start date for this role is 28th Feb 2022)
Closing date: Friday 24 September 2021 at 5pm 
Please quote Ref: L2038 on application form 



Applications are invited for permanent full-time posts in the 24/7 Contact and Control Room, at Police Headquarters, Martlesham. It’s not an easy job working in our Contact and Control Room, but it can be hugely rewarding. There are certain skills that you will need to have, and we will test you during the recruitment process. 

For example, you will: 

Speak with callers (including 999) who may be vulnerable, confused, distressed, frightened or even angry 

Frequently make difficult decisions whilst under pressure prioritising conflicting and multiple demands and personally taking responsibility for delivering the right service 

Deliver great telephony customer service to the public on lots of different issues and ensure your last call of the day is as positive as your first. 

Learn to use our cutting edge digital radio communication system to direct police officers often multi-tasking difficult and demanding situations 

Be confident using cutting edge IT systems and already able to audio type (type written text whilst talking on the telephone) at 30 words per minute. This will be tested. 

If you think you have what it takes, we encourage you to apply and all applicants will be required to demonstrate all essential criteria contained within the job description, at application. 

All short-listed candidates will be asked to attend an assessment centre and possibly a competency based interview. 

Successful applicants will be required to undertake induction training for a 6-week period, Monday to Friday, 0900 – 1700 daily. Shift allowances will be paid after 6 weeks of training when candidates join their teams and shift patterns within the control room. 

Applicants who have applied within the last 6 months need not re-apply. 

If you would like an informal discussion about the post, please contact the Contact and Control Room Manager, Suffolk Constabulary on [email protected] 


It is essential that applicants meet the following criteria:  

  • Proven experience of working in a customer service environment.  

  • Ability to demonstrate good verbal and written communication.  

  • Previous experience of dealing with members of the public.  

  • Ability to acquire and retain wide ranging knowledge and information. 

  • Previous experience of working within a team environment. 

  • Ability to demonstrate good interpersonal skills together with an ability to work under pressure.  

  • Previous experience of using Windows based computer systems together with good keyboard skills. 8. Demonstrate an understanding of the current Data Protection Legislation. 


It is desirable that applicants meet the following criteria: 

  • Previous experience of working as a radio operator. 


Hours of work are 37 per week on a rotating shift pattern including days, late and night shifts followed by 4 rest days. Shift patterns, which are regularly reviewed, will include weekend and bank holiday working for which the appropriate allowances will be paid (subject to review). Please note there is no opportunity to reduce any late and night shift working, this role necessitates the completion of the full shift rotation. This post is offered on a permanent basis, subject to probation.  


Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.  

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010.   

Applications from at-risk staff will be prioritised and receive preference in any selection process. 

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together. 

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section. 

Please return completed applications by email to [email protected]