Communications Officer | Norfolk Constabulary

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Communications Officer

OCC, Wymondham

Full Time (37 hours) – Permanent

Band : £23,361 - £26,433 per annum

Friday 29 March 2019 at 5pm

Please quote L915 on application form

Could you work in the Norfolk Police Contact and Control Room?


The Contact & Control Room is at the hub of Norfolk Constabulary’s services. We operate 24/7 and you will need to be flexible and work shifts as required (including some Bank Holidays). We are making plans for 2019 and are looking for staff to work fixed shifts Monday to Friday between the hours of 0900 and 2300, and on our 24/7 teams who work a rotating shift pattern of two early shifts, two late shifts and two night shifts, followed by four rest days.

  • You will frequently be making difficult decisions, prioritising conflicting demands under pressure and taking personal responsibility for delivering the right service.
  • You will speak to telephone callers (including 999) who may be vulnerable, confused, distressed, frightened or even angry.
  • You will be giving telephone advice to the public for a variety of different issues.
  • You will use our cutting edge Digital Radio Communications System to control Police resources – often in difficult and demanding circumstances.
  • You will be responsible for conducting telephone crime investigations.
  • You will already be comfortable with using complicated I.T. Systems.
  • You will already be able to audio type at 30wpm (we will be testing you).

If you think you have got what it takes then please apply for our assessment days.

It is essential that applicants meet the following criteria:

  • Good numeracy and literacy skills
  • Excellent communication skills with an ability to retain a clear, professional approach with the public and staff at all levels
  • Demonstrate an ability to work under pressure
  • Good problem solving skills
  • Demonstrate an ability to work effectively as part of a team
  • Ability to type 30 wpm
  • Working knowledge of the Microsoft Office Suite and an aptitude to learn other computerised systems


It is desirable that applicants meet the following criteria:

  • Previous experience in a customer service call-centre environment


Those submitting an application will be invited to an assessment centre, normally held at Dereham Police Station. At the assessment centre you will undertake a series of tests that reflect the realities of the Communications Officer role including your typing speed, decision making and telephone manner. These will be assessed on the day, and any successful applicants will then be interviewed, before being advised of the outcome.

Please be aware that participation in these events will be by prior appointment only and previous applicants over the last 6 months will not be considered.

Hours of work are 37 per week Monday to Friday.  This post is offered on a permanent basis. Please note, at present we are only taking on those able to work full time hours on permanent contracts. Those who successfully complete probation (1 year) can then apply for a FWA (flexible working agreement) which will be considered in line with all officers/staff across the organisation.

Norfolk constabulary is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to below email address quoting vacancy Reference Number: L915


Applications from at-risk staff will be prioritised and receive preference in any selection process.