Case Assistant - Traffic Justice Unit | Norfolk Constabulary

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Case Assistant - Traffic Justice Unit

Lowestoft Police Station

Part Time (18.5 hours) – Temporary until December 2018

Band B: £17,544 - £19,122 per annum/pro rata

Closing date: Friday 11 May 2018 at 5pm

Please quote Ref: 505 on application form

Applications are invited for the above post in the Traffic Justice unit based at Lowestoft police station. Traffic Justice process; reported collisions across Norfolk and Suffolk Constabulary and consists of administrative staff and decision makers who are responsible for handling road traffic collision reports, they support the police investigation and make police charging decisions in appropriate cases. These decisions can conclude in education, no further action or court prosecution.

This role will include administrative duties, from registering collisions on National recording systems, taking collision reports over the telephone, processing emails, drafting letters and Notice of Intended Prosecution forms, facilitating out of court disposals, progressing digital tasks as they become due, disclosing information to insurance companies to assist with civil claims and requesting CCTV material, whilst continually ensuring work is completed within set targets to help achieve statutory time frames. There will be a need to liaise with police officers, drivers, witnesses, police presenters, CPS, insurance companies and the courts to help ensure cases are dealt with quickly and effectively.

The successful candidate will be confident with processing work digitally, taking telephone enquiries and have a proven ability of being able to successfully organise their own work to meet personal and team targets. They will be a professional team player and have a flare for ensuring their work achieves high quality standards.

It is essential that applicants meet the following criteria:

  • Good Key Board Skills with a working knowledge of Microsoft Office Suite
  • Good Verbal and Written communication skills
  • Ability to prioritise and organise own workloads to complete tasks within given deadlines
  • Ability to consistently achieve accuracy and quality standards in administrative work showing careful attention to detail
  • Ability to work as an effective member of the team
  • Previous experience of undertaking an administrative service


It is desirable that applicants meet the following criteria:

  • Previous experience in a legal or police environment.


Hours of work are 18.5 per week; Wednesday, Thursday and Friday.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 


Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to [email protected].