6. Chat Bot | Norfolk Constabulary

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6. Chat Bot

Norfolk Constabulary are trialling a new feature on our website that aims to make it easier for you to find answers to your non-urgent policing enquiries. 

As a public service we engage every day with members of our communities, and we recognise that some of the more general questions we are asked can be similar in nature. Offering a new tool on our website allows anyone to be able to ask for advice, and receive automatic answers to the most frequently asked questions that we receive. 

This new feature does not replace our existing methods of communication. Urgent queries or questions related to specific cases should continue to be reported in the usual way.

The trial of this new tool, which can be accessed from every page of our website, will last for three months. We will continuously review the questions asked, and add further information and answers as the trial progresses, to improve the service to you.

We hope that this online feature will enable you to get the information you need, more quickly.