Advice and Support

There are a range of services and support agencies you can contact if you have been a victim or witness of crime. 

You can find contact details for these below.

If you are a victim of crime, our leaflet can help offer you support and more information.  Click here. 

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Other agencies and charities
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Carers Agency Partnership
Provides information and support to carers whether they are caring for an adult or a child with physical or mental health problems or learning difficulties. Also brokers a scheme for relief breaks.

PO Box 154
Norwich NR3 4EZ

Helpline: 0808 808 9876
Email: [email protected]
Website: www.carersagencypartnership.org.uk


Norfolk Family Information Service 
Information service for parents looking for childcare, playgroups, childminders and day nurseries. 

County Hall

Tel: 0344 800 8020
Email: [email protected] 
Website: www.norfolk.gov.uk


Child line  
Telephone counselling for children and young people in the UK.

24 hour helpline: 0800 1111
Website: www.childline.org.uk


Women’s Aid
The national charity working to end domestic violence against women and children.

PO Box 3245

Tel: 0117 9157453
National helpline number: 0808 2000 247 (24 hours run in partnership with Refuge)
Email: [email protected]
Website: www.womensaid.org.uk


Welsh Women’s Aid
A national charity working in Wales to end domestic violence of women and children.  It supports a network of over 500 domestic and sexual violence services across the UK.

Pendragon House
Caxton Place
CF23 8XE

Tel: 029 2039 0874
Domestic Abuse Helpline: 0808 801 0800
Email: [email protected]
Website: www.welshwomensaid.org.uk


A network of safe houses provides emergency accommodation for women and children facing domestic violence.

4th floor
International House
1 St Katharine’s Way

Helpline:0808 200 0247
Email: [email protected]
Website: www.refuge.org.uk


MALE (Men’s Advice Line)
A confidential helpline for men who experience violence from their partners or ex-partners.

Tel: 0808 801 0327
Email: [email protected]
Website: www.mensadviceline.org.uk


Ashiana Project
Offers safe accommodation across two schemes – a shared house for South Asian, Turkish and Iranian women and a four bed safe house for young women being forced into marriage.

Suite 204
First Floor
Oceanair House
750-760 High Road
E11 3BB

Tel: 0208 539 9656/0427/6800
Email: [email protected]
Website: ashiana.org.uk


Phoenix Futures 
A charity and housing association which has been helping people overcome drug and alcohol problems for more than 40 years. 

Phoenix Futures
68 Newington Causeway

Tel: 0207 234 9740
Website: www.phoenix-futures.org.uk


Age UK
The country's largest charity dedicated to helping everyone make the most of later life. They help more than 5m people every year providing support, companionship and advice for older people who need it most. 

Tel: 0800 169 2081/8787
Website: www.ageuk.org.uk


Equips young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK. By providing training, support and advice to children, parents, schools and those in professional contact with young people, Kidscape enables them to gain knowledge and develop the confidence and skills to challenge abuse and bullying in all its forms.
2 Grosvenor Gardens

Tel: 020 7730 3300
Email: [email protected]
Website: www.kidscape.org.uk


Alzheimer’s Society
Registered charity offering information advice and support for for anyone affected by dementia.

Room 1
The Willow Suite
Bowthorpe Hall
Bowthorpe Road

Tel: 01603 763 556
Email: [email protected] 
Website: www.alzheimers.org.uk


Asperger East Anglia
Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service. They can also provide information on Asperger syndrome to professionals in the education, social care and health sectors as well as to employers.

Charing Cross Centre
17-19 St John Maddermarket

Tel: 01603 620500
Email: [email protected] 
Website: www.asperger.org.uk


Norfolk Deaf Association
Norfolk Deaf Association (NDA) is dedicated to improving the lives of young people and adults with all degrees of hearing loss. This is achieved by providing hearing aid maintenance, advice on assistive listening devices and communication methods, and support and information on hearing loss and other related conditions.

120 Thorpe Road

Tel/Minicom: 01603 404440
Email: [email protected] 
Website: www.norfolkdeaf.org.uk


Action on Hearing Loss
Action on Hearing Loss is the Royal national charity helping people confronting deafness, tinnitus and hearing loss to live the life they choose.  Action on Hearing Loss enables them to take control of their lives and remove the barriers in their way, giving people support and care, developing technology and treatments, and campaigning for equality

Tel: 0808 808 0123
Textphone: 0808 808 9000
SMS: 0780 0000 360
Email: [email protected]
Website: www.actiononhearingloss.org.uk


Norfolk Citizens Advice
An independent charity and part of the Citizens Advice network across England and Wales, providing free, confidential, impartial advice and campaigning on big issues affecting people's lives.

Norfolk Citizens Advice
Millennium Library
The Forum
Millennium Plain

Tel: 03444 111444
Email: [email protected] 
Website: www.citizensadvice.org.uk


The Samaritans
Providing sympathetic and confidential support to those whom life has become too much to bear. Talking about feelings can often be the first step to resolving them.

The Samaritans (Norwich) 
19 St. Stephen's Square, Norwich, NR1 3SS
T: 01603 611 311 (local call charges apply)

The Samaritans of Great Yarmouth 
62 North Quay, Great Yarmouth, Norfolk, NR30 1JB
T: 08457 90 90 90 (call charges apply)

Helpline: 116 123
Email: [email protected]
Website: www.samaritans.org


Sue Lambert Trust
The Sue Lambert Trust is a Norfolk based charity which provides support for survivors of sexual abuse. They offer a range of services including one to one counselling, practical support, group work and a telephone helpline. Their services are available to women, men and children aged 11+, and for as long as they are needed.  Much of their counselling and support work is done in Norwich, but they also have premises in Great Yarmouth and limited services in Thetford and Kings Lynn.

6 Music House Lane
NR1 1QL 

Tel: 01603 622 406
Email: [email protected]
Website: www.suelamberttrust.org


Royal National Institute for the Blind (RNIB)
Provides practical and emotional support to everyone affected by sight loss.

Helpline: 0303 123 9999
Website: www.rnib.org.uk


Victim Support
Gives emotional and practical help to people who have been affected by crime in Norfolk. Provides support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. 

6 Taverners Square
Silver Road

Tel: 0300 303 0165 (8.00am-8.00pm)
Website: www.victimsupport.org.uk

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Citizens Advice Witness Service
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The Citizens Advice Witness Service provides free, independent support for witnesses in criminal courts across England and Wales. 

Our trained volunteers provide practical help, emotional support and information to witnesses so that they feel valued, respected, informed and able to give their best evidence in court.

Our service includes:

  • information about court and legal processes
  • providing visits to court rooms ahead of a trial
  • someone to talk to in confidence (although we do not discuss the evidence or give legal advice)
  • information about what happens before and during court, including the use of special measures
  • support on the day of the trial, at verdict and sentencing
  • information about relevant agencies
  • liaison with the Crown Prosecution Service.

More information can be found on the witness service pages of the Citizens Advice website.

Witness Service contact telephone numbers:
Norwich Magistrates Court: 0300 332 1409 
Norwich Crown Court: 0300 332 1294
Great Yarmouth Magistrates Court: 0300 332 1208
Kings Lynn Magistrates & Crown Court: 0300 332 1240
Bury St Edmunds Magistrates Court: 0300 332 1144
Lowestoft Magistrates Court: 0300 332 1262
Ipswich Magistrates Court: 0300 332 1234 
Ipswich Crown Court: 0300 332 1233


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Norfolk Central Victim and Witness Support Team
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The Norfolk Central Victim and Witness Support Team is a multi-agency team who provide support and advice to victims and witnesses on court cases. 

They will keep you informed on the progress of your case and support you through the court process if you are required to give evidence at court.

A person in the Victim and Witness Support Team will remain your single point of contact and will provide a consistent and accessible service for dealing with individual needs support and advice.

Please contact us during office hours on 0845 456 4801 or contact your assigned witness care officer.

For out of hours contact, please leave a message on the answering service or email us [email protected]. If you need to contact the Police in an emergency then please dial 999

Witness Care Officers / Trial Enquiries 
Office Hours: 8am - 5pm, Mon-Fri 
Magistrates team 01603 276987, 01603 276843 , 01603 276858,  01603 276358 , 01603 276854, 01603 276292, 01603 276885   Supervisor  01603 276217
Crown team 01603 276283 01603 276223, 01603 276352, 01603 276236, 01603 276912, 01603 276287, 01603 276353, Supervisor 01603 276216
Victim and Witness General Enquiries / Results 
Witness Care Assistant Office Hours (8am to 5pm)
01603 276992 / 01603 276912 / 01603 276882 / 01603 276255  01603 276230, 01603 276898, 01603 276210

Team Leader

Simone Ivory 01603 276889