Accessibility bar

Accessibility statement 

This statement applies to content published on the www.norfolk.police.uk website. 

This website is run by the Norfolk & Suffolk Constabulary Digital Communications Team. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader

Website settings with ReciteMe

This website uses ReciteMe (opens in new window), which is a widely used accessibility tool. The tool allows you to change the settings of the website, to visually adapt the website to suit your needs, including language translation and audio download.

How accessible is the website 

As a force, we are committed to continuing to provide the most accessible experience of all our data, information and services.

However, we know that some parts of this website do not meet the success criterion set. The following list is not exhaustive and does not include all inaccessibility issues that may be present on this website. We are reviewing our website on a regular basis to identify and rectify present issues or examples of inaccessibility.

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some tables do not have row headings
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible
  • some images do not have a text alternative, so a screen reader cannot access the information.
  • there are examples where imagery has been used to display text
  • in some parts of this website PDF, Microsoft Excel, PowerPoint and Word documents are not fully accessible to screen reader software
  • tables are used to display data, which may not be fully accessible for all users in a logical order
  • there are content pages which have been created without the correct use of heading tags, which may make it difficult to navigate the page
  • some links do not make sense or clearly state the target destination, and there are hyperlinks that are duplicated more than once within the same content.
  • a logical order when tabbing through web page content is not present for all areas of our website, which can be confusing and unclear for some users who may be using keyboard only to navigate our website
  • sections of the website contain tables and bullet lists that are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for users
  • some video players used on this site may not be fully accessible where they are fully marked up in a way that is recognizable for screen reader software to instruct the user

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email [email protected]
  • Write to Norfolk Constabulary, Jubilee House, Falconers Chase, Wymondham, NR18 0WW
  • In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Communications team at [email protected]

If possible please provide details to help us to identify and resolve the issue as quickly as possible.

  • the issue concerned and found
  • a copy of the URL link to the page or the page title
  • the device type used i.e. mobile, laptop, tablet device
  • which browser was used to access the site i.e. Google Chrome, Internet Explorer

We are continuously reviewing how people access our services and are keen to improve where possible

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Norfolk Constabulary is committed to making its website accessible, in accordance with the Accessibility Regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the Accessibility Regulations


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content, we’ll make sure our use of images meets this criterion.

PDFs and other documents

We know that in some parts of this website that PDF, Microsoft Excel, PowerPoint and Word documents are not fully accessible to screen reader software.

These include:

  • content not being formatted in an accessible structure which do not meet WCAG 2.1 success criterion 1.4
  • visual elements such as images, diagrams, tables and charts have not been provided with text alternative which do not meet WCAG 2.1 success criterion 1.1.1


We provide the use of forms for reporting crime or incidents and applying for information. Some elements found within these forms may be difficult to use and navigate.

We are aware that there are form fields that are not marked up correctly which could prevent screen reader software from verbally detailing what content the user should enter.

Embedded content

Where we embed third party content such as YouTube/Vimeo videos and OS Maps, we rely on software hosted through third-parties and this may come with accessibility issues, for example YouTube does not include a title attribute on its iframe code.

Videos are available with subtitles but do not have transcripts available on an HTML page which does not meet success criterion 1.2.1.

Content and web pages 

There are examples of hyperlinked text where the purpose of the link appears ambiguous and the destination may not be easily determined. This does not meet Success Criterion 2.4.4 Link Purpose (In Context) (Level A).

There are content pages which have been created without the correct use of heading tags, which may make it difficult to navigate the content sequentially. This does not meet Success Criterion 2.4.3 Focus Order (Level A).

We have identified sections of the website where tables and bullet lists are not styled properly, which could prevent screen reader software from recognizing or conveying information that is understandable for all users. This does not meet Success Criterion 2.4.3 Focus Order (Level A).

If style sheets are not being used we have identified that the available radio buttons on the ‘Contact’ page takes the user to the top of the page after completing a step in the process. This does not meet success criterion success criterion 1.3.2 Meaningful Sequence (Level A).

We are investigating all the above issue to plan timelines to resolve them.

Disproportionate burden

There are no accessibility issues that would be a disproportionate burden to fix.

Content that’s not within the scope of the Accessibility Regulations

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the www.norfolk.police.uk website is. 

What we’re doing to improve accessibility

The website is undergoing an upgrade and as part of this, a timeline will be implemented to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on [7 October 2021]. It was last updated on 28 June 2021.


We ensure we abide by certain web compliance standards (opens in new window), which are outlined below.

Secure email usage

We have a secure email facility for the purposes of personal and sensitive data sharing, providing internal and external users with a secure email service connected to a secure server.

Self-service and eCommerce

Self-service and eCommerce activity is a priority focus for us, in which online services for staff, officers and the general public will continually be identified, explored, developed and implemented for online engagement with us. From this website, self-service consists of;

Data collection

All data collected by the police is kept secure and complies with the Data Protection Act (opens in new window) (‘DPA’).

Data is only used for intended purposes for police intelligence and investigations, or as stated between the agreement of the police and the data of whom it relates; i.e. a victim, witness, offender, customer or resident, for example.

Intellectual property

We have intellectual property rights and protection. Intellectual property constitutes brand, products, design, the written word and anything purchased, owned or created online or offline, by our force.

Compliance rules for data collection

As the DPA states, anyone may lodge a request with us, as any one person has a right to know if we hold information about them, what information is processed about them, what we are using it for and who we may share it with.

Details about data, how we use it and how people can request access to data we hold on them is stated in our privacy policy.

Email and mobile marketing

We only use personal data for intended email and mobile marketing purposes to those who have registered for these service and update types.

Downloads and documents

Whilst we aim to provide a seamless online experience to our website users, there may be occasions where it is necessary for us to attach documents, policies or forms to a webpage.

We recognise this does not constitute best practice, however we are striving to deliver the best online experience to all users and will continue to evolve our digital presence and facilitate online materials and activities as and when possible.

To make our websites as accessible as possible where downloads are concerned, we will ensure all downloads are available as PDF files. PDF file types can be viewed, downloaded and accessed via any device type. We will strive to keep downloads and attachments to a minimum and online versions will replace them in due course.

External website references

We intend to provide quality and informative content and sometimes this may include signposting to, or referencing external contacts or websites.

Our reference to external websites or services does not give suggestion that we affiliate these organisations, events or any information they provide. Where we signpost or reference external website material (information, events, services, support, etc), this is to ensure we provide the best possible information to our website users.

Website control and legalities

Our position on cookies, accessibility and our terms and conditions of use in relation to our websites are freely available via this website.