Accessability | Norfolk Constabulary

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Accessability

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Accessibility statement 

This statement applies to content published on the www.norfolk.police.uk website. 

This website is run by the Norfolk & Suffolk Constabulary Digital Communications Team. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text a font which is accessibility compliant.

Users can also use the Recite me software available at the top of the page 

How accessible is the website 

  • Parts of this website are not fully accessible. For example:
  • some pages and document attachments are not written in plain English
  • some tables do not have row headings
  • some documents have poor colour contrast
  • some heading elements are not consistent
  • some images do not have image descriptions
  • some error messages are not clearly associated with form controls
  • many documents are in PDF format and are not accessible

We will update the statement when issues are fixed or when we expect them to be

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email [email protected]
  • Write to Norfolk Constabulary, Jubilee House, Falconers Chase, Wymondham, NR18 0WW

In line with our service standards, we aim to acknowledge receipt of all letters and emails within two working days from receipt. We’ll consider your request and get back to you as quickly as possible, and within 28 days from the day after receipt.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Communications team at [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Norfolk Constabulary is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Some old content, such as PDF’s and supporting documents may not be accessible. We’ve assessed the cost of reviewing this content and given the documents, believe that updating this would be a disproportionate burden within the meaning of the accessibility regulations.

Embedded content

Where we embed third party content such as YouTube/Vimeo videos and OS Maps, we rely on software hosted through third-parties and this may come with accessibility issues, for example YouTube does not include a title attribute on its iframe code. We’ve assessed the cost of development to address this and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the www.norfolk.police.ukwebsite is. 

What we’re doing to improve accessibility

The website is undergoing an upgrade and will be completed in 2021 as part of this a review will be undertake to update content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 7 October 2020