Frequently Asked Questions | Norfolk Constabulary

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Frequently Asked Questions

What laws and policies are relevant to personal information?

Personal information is managed in accordance with the following legislation and policies:


Who is the Data Controller for the Constabulary?

The Chief Constable.


What is the purpose for holding personal information?

Visit to find out:

  • why we hold personal data
  • who's personal data we hold
  • what type of personal data we hold
  • who we may share your personal data with.

You can also read our information charter.


Can I get a copy of personal data relating to me?

Yes, please visit our Access Personal Data page.


Is there any reason why I will not get information relating to me?

The Data Protection Act 1998 does contain some exemptions from providing information following a subject access request. In brief, those most likely to be relevant to information held by the police are:

  • Information held for the purpose of safeguarding national security.
  • Information held for the purpose of preventing and detecting crime, apprehending and prosecuting offenders BUT only when disclosure to the applicant might prejudice those purposes.
  • The police service will also consider whether to disclose information to an applicant might prejudice the wider public interest or might be relevant to current or future criminal proceedings in the courts.

More information about the exemptions can be found on the Information Commissioner's website.


Will I get ALL the information?

  • Subject access entitles you to computerised records, except when an exemption is relevant.
  • Subject access does not entitle you to receive information that might identify another person, known as a third party. In these cases we may remove or obscured the information. 


What do I do if I believe my information is wrong or that the police should not have or use that information?

  • The Data Protection Act 1998 gives you the right to request that inaccurate information is corrected or deleted. You can also request that your information is no longer used or held if you can show that you are being caused significant and unwarranted damage or distress. In some cases you might be entitled to compensation
  • Making such a request will not automatically result in the information being changed or removed. If the Constabulary can show that the information is necessary and relevant to its lawful and legitimate functions as a police force the information will be retained
  • If you believe we hold information about you that is not correct please contact the Information Management Team (email: [email protected])
  • If after contacting us you are not satisfied, you can contact the Information Commissioners Office.

The Office of the Information Commissioner
Wycliffe House
Water Lane
Tel: 0303 123 1113 or 01625 545745 

If you cannot find the answer to your question please contact us:

Information Compliance Unit
Data Protection
Norfolk Constabulary
Falconers Chase
NR18 0WW

[email protected]