Norfolk remains one of the safest counties in the country, with crime having fallen consistently over the past few years.

However, in the unlikely event that you become a victim or witness to a crime or anti-social behaviour incident and have to attend court, both the Norfolk Constabulary and Norfolk Crown Prosecution Service are committed to delivering an excellent service to you, using trained local staff that understand and can meet your needs.

This is our personal commitment to you;

“We will provide you with the information you need, in a timely manner and in the format you choose, to ensure that you fully understand and are comfortable with the criminal justice process.  We will understand your needs and work with our Criminal Justice partners to ensure we do all we can to meet them.  Where this is not possible, we will explain the reasons why”
 - Head of Criminal Justice, Norfolk Constabulary

“We will assess the needs of victims and witnesses, keep you informed about the progress of your case, and make sure that you are given appropriate support to help you give your best evidence. We will explain our decisions to you when we stop a case or if we decrease or increase the charges in your case"
- Andrew Baxter, Chief Crown Prosecutor for Norfolk, Crown Prosecution Service

To be able to continually improve the service we deliver to our victims and witnesses, we value your opinion and feedback on the service you receive.

Please tell us of your positive or negative experience in having been a victim or a witness attending court in the county on vaws@norfolk.pnn.police.uk

Whilst we will not reply to any submissions using this e-mail, we will review and act upon them internally to continually improve our service.

Should you have any complaints about the service you received, please contact
cjscustomerrelations@norfolk.pnn.police.uk