Norfolk Constabulary has joined a nationwide campaign to make the public aware of the standards of service they can expect from their police.

The Justice Seen, Justice Done campaign sees newspaper, radio and television adverts making the public aware of the Policing Pledge.

The Pledge is a set of ten minimum standards which include our commitment to respond to emergency calls in urban areas within 15 minutes and 20 minutes in rural areas.

The adverts focus on two of the Pledge standards – that the Neighbourhood Policing Teams spend 80% of their time visibly working in the neighbourhoods and that the public can make an appointment to see the police, at a time that suits them within 48 hours, about non-emergency problems. The first of the television adverts will be broadcast from Saturday 21 November.

The campaign follows the results of a new poll that shows that:

• Over half of the public think they would have to wait more than 48 hours for an appointment with a police officer to discuss a non-emergency matter
• Only 3% of people think that their local police spend 75% of the their time on the beat in their area
• 81% of people said they would find it useful to receive information which provided the contact details for the local police and other crime and anti-social behaviour services in the area

Norfolk Assistant Chief Constable Kevin Wilkins said:

“The Norfolk Policing Pledge sets out the standards the public can expect from us – their local police service. Our 52 Neighbourhood Policing Teams are pledging to spend 80 percent of their time on the beat and the public can make an appointment to meet your local policing team at a time, date and location that is convenient to them.

“This campaign is also about making it easier for the public to know what their rights are if they are suffering from anti-social behaviour. We need the public to tell us their issues and concerns and working with our partners, we will address them.

“We have introduced a new website where residents can type in their postcode to find out the details of their Neighbourhood Policing Team along with the latest priorities they are addressing to improve the quality of life in the neighbourhoods. Also online are the actions we have taken on previous priorities and the outcomes from any engagement we have had with the public and our partners. We have made crime maps available online so residents can see the level of crime where they live.”