Witness Support officer | Norfolk Constabulary

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Witness Support officer

Carmelite House, Norwich
£20,115 - £22,668 per annum
Closing date: Friday 26 April at 5pm
Please quote Ref: L828-22 on application form

The principal purpose of this role is to deliver all aspects of victim and witness care in accordance with legislation and relevant codes of practice, service level agreements, policies and procedures. Supporting and updating victims and witnesses of crime throughout the criminal justice process.  Reporting to the Section Leader Victim and Witness Care, Joint Criminal Justice based at Carmelite House.

The services will be delivered to Victims and Witnesses in Norfolk and Suffolk.

It is essential that applicants meet the following criteria:

  • Good numeracy and literacy skills
  • Demonstrate an understanding of the Criminal Justice System
  • Experience of dealing with the people from a variety of backgrounds, with wide-ranging needs and varied capabilities
  • Demonstrate the ability to work in a customer focused environment
  • Ability to work under own initiative to find solutions whilst working to set standards
  • Excellent verbal and written communication skills
  • Experience of working to high levels of accuracy and quality standards
  • Problem solving and decision-making skills with the ability to interpet information from a number of sources identifying any deficiencies or shortcomings
  • Administrative and organisational skills to prioritise and manage workloads within given deadlines
  • Good keyboard skills with a sound knowledge of Microsoft Office, in particular Word, Outlook and Excel


It is desirable that applicants meet the following criteria:

  • Knowledge of data protection principles
  • An understanding of the impact of crime on the different communities the team serves
  • Understanding of mental health awareness
  • Knowledge of equalities and diversity principles


Hours of work are 37 per week Monday to Friday; there may be occasions that you are required to work until 18.30.  This post is offered on a permanent basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 


Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to hrservicecentre@norfolk.pnn.police.uk.