Athena Investigations Hub Incident Processor | Norfolk Constabulary

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Athena Investigations Hub Incident Processor

OCC, Wymondham OR PHQ, Martlesham
Full Time (37 hours) – Permanent and Temporary roles available 
Band D: £23,361 - £26,433 per annum, plus shift allowance and weekend working allowance 
Closing date: Friday, 29 March 2018 at 5pm
Please quote Ref: C382 on application form

Applications are invited for the above post in the Athena Investigations Management Hub based at OCC, Wymondham or PHQ, Martlesham.

The successful applicant will be required to ensure the quality of recording and investigation of crime and incidents which are maintained at all times for Norfolk and Suffolk Constabularies as part of the Joint Athena Investigations Management Hub (IMU).

Main activities of the role include:

  • Quality assure, link, update and finalise crimes in Athena in accordance with Force Policy and National Crime Recording Standards;
  • Identify vulnerability and risk within incidents;
  • Ensure customer service standards are applied to the victims of crime in accordance with the Constabulary Vision, Pledge and Principles and in accordance to the Victims Charter;
  • Provide guidance to officers to increase their effectiveness in crime recording and investigations;
  • Ensure close liaison with the Force Crime registrar on matters of compliance to the National Crime Recording Standards (NCRS) and Home Office Counting Rules;
  • Manage and supervise all allocated investigations which have Forensic evidence;
  • Establish and maintain regular contact with the Forensic Intelligence Officers to maximise investigative opportunity;
  • Pro-actively resolve issues of system errors upon discovery (this includes recording, linking and misidentified nominal records);
  • Support front line staff upon request regarding crime policy and investigation;
  • Provide administrative support including taking telephone calls and liaising with other departments;
  • Perform actions as a Designated Decision Maker (DDM) subject to approval by the Force Crime Registrar and relevant Chief Officer;
  • Any other duties commensurate with the role and grade as may be requested by management.

It is essential that applicants meet the following criteria:

  • Good keyboard skills
  • Working knowledge of Microsoft Office suite and databases
  • Demonstrate effective communication and interpersonal skills with the ability to liaise with individuals at all levels
  • Demonstrate an understanding of crime recording procedures
  • Demonstrate an understanding of crime investigation procedures and techniques
  • Proven ability to work as part of a team

It is desirable that applicants meet the following criteria:

  • Demonstrate effective problem solving skills
  • Knowledge of force Criminal Intelligence Section (CIS), Storm and Forensic Intelligence systems
  • Demonstrate a working knowledge of the National Crime Recording Standards and Home Office Counting Rules

Hours of work equate to 37 hours per week on either a rotating shift pattern, (which will include night, weekend and bank holiday working for which the appropriate allowance will be paid (subject to review)) or Monday to Friday flexible hours (to cover up to 5.30pm) depending on the post. Posts are offered on a permanent and temporary basis.

Consideration will be given to whether the post can be delivered on either a part time or job share basis, in line with the organisational requirements of this role.

Applicants should specify when applying if they are applying for the Monday to Friday flexible hours role or the rotating shift pattern role.

The recruitment criteria for all posts are subject to reasonable adjustment in line with the Equality Act 2010. 

Applications from at-risk staff will be prioritised and receive preference in any selection process.

Anyone who wishes to be considered for appointment should download an application pack and monitoring form as they must be submitted together.

These forms as well as application guidance notes are also available on the right hand side of the page in the Downloads section.

Please return completed applications by email to