Staff in our Contact and Control Room (CCR) handle both incoming emergency and non-emergency calls as well as co-ordinating the response to an incident via the police radio system.

We take all calls seriously but have to make decisions about how we respond to them based on the information we are given and the resources we have available.

So, your call will initially be graded A, B, C, or D and this grading may change as we receive more information.

 

Grade A - Emergency
From the time of receiving the call we will do our best to attend within 10 minutes in urban areas and 20 minutes in rural areas.

 

Grade B - Priority
Our target is to respond within 45 minutes from receiving the call.

 

Grade C - Scheduled
Depending on the circumstances of the incident, the target time for attendance is within four hours, alternatively an appointment time may be agreed with the caller, usually within 48 hours.

 

Grade D - No Attendance
A grade D response will usually require advice or information which can be given over the phone.