Public confidence in the police depends upon police officers and police staff demonstrating the highest level of personal and professional standards of behaviour and our Professional Standards Department works in a variety of ways to make sure the public can have faith in us.

The department’s work encompasses a very broad range of issues and is divided into seven units:

Serious Cases Unit

The aim of the Serious Cases Unit is to investigate public complaints against police and internal misconduct matters of a more serious nature in a proportionate, fair and impartial manner.

Quality of Service Unit

This Quality of Service Unit is responsible for: making the complaints system more accessible to the public; developing and maintaining community contacts; quality assuring the complaints process; and contributing to the development of Norfolk Constabulary as a learning organisation by disseminating lessons learned and training officers and staff to deliver a quality service to the public.

Anti-Corruption and Intelligence Unit (ACIU)

The Anti-Corruption and Intelligence unit is responsible for investigating suspected corrupt, dishonest and unethical behaviour involving police officers and police staff within Norfolk Constabulary.

Performance Improvement Unit (PIU)

The Performance Improvement Unit (PIU) assists our managers to increase performance and attendance for police officers and police staff. Specifically, it: raises awareness of the Police (Performance) Regulations 2008 and Force Policy across the Constabulary; researches the performance of individual officers and police staff referred to the unit; and provides advice and support to line managers. It works closely with Human Resources.

Data Protection (DP) and Freedom of Information Unit (FOI)

The Data Protection and Freedom of Information Unit supports the Norfolk Constabulary in achieving compliance with the Data Protection Act and Freedom of Information Act through the provision of policy, processes, advice and training, and by responding to requests for information in accordance with the appropriate legislation.

Information Security (IS) and Vetting Unit

The Information Security and Vetting Unit ensures compliance with the ACPO National Vetting Policy and also to provide a consistent approach to all vetting decisions and develop communication links both locally and nationally.

Case Management Unit

The Case Management Unit supports the overall management and administration of the complaints process. In addition it quality assures all investigations and is the liaison point for the Independent Police Complaints Commission.

Analytical and Statistical Unit

The role of the Analytical and Statistical Unit is to provide analytical and statistical support which aids continuous improvement in the quality of service that Norfolk Constabulary provides.

If you want to make a complaint against or compliment a member of Norfolk Constabulary then please either write to the address below, send an e-mail or telephone the Professional Standards Department.

Professional Standards Department
Norfolk Constabulary
Operations and Communications Centre
Jubilee House
Falconers Chase
Wymondham
Norfolk NR18 0WW

Telephone: 0845 456 4567 and ask to speak to Professional Standards.

Email: psd@norfolk.pnn.police.uk

If you are dissatisfied with the way we have dealt with your complaint about any member of Norfolk you may wish to contact the national Independent Police Complaints Commission.